The LionsGate Trolley Company, Ltd. dba The Great Canadian Trolley Company

Privacy Policy

(effective date June 27, 2024)

The LionsGate Trolley Company, Ltd., doing business as the Great Canadian Trolley Company and its affiliates and subsidiaries (together, the “Company”, “we” or “our”) respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

  • how we collect, use, disclose, and protect the personal information of our customers and website users (“you”).
  • the types of information we may collect from you or that you may provide when you visit the website https://greatcanadiantrolley.com/ (our “Website”); and
  • our practices for collecting, using, maintaining, protecting, and disclosing that information.

This document sets forth the privacy policy governing your experience when utilizing our:

  • Website, including any email, text and other electronic messages between you and this Website or its representatives;
  • systems and apps;
  • service offering materials; and
  • tourism services.

(collectively referred to as the “Services”)

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information. The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

This policy DOES NOT apply to information that:

  • We collect offline or through any other means, including on any other Company or third-party website (including our affiliates and subsidiaries).
  • You provide to or are collected by any third party (including our affiliates and subsidiaries), through any application or content that may link to or be accessible from or on the Website.
  • Is non-identifying information, such as stories you have posted onto the Website or any online review website, such as Google Reviews or TripAdvisor.

Please read this policy carefully to understand our policies and practices for collecting, processing, securing and storing your information. By utilizing the Company’s Services and Website, and accessing our platforms, you acknowledge that you have reviewed, comprehended, and consented to abide by the terms outlined herein, along with our Terms and Conditions and General Disclaimer and Liability Limitation. If you are acting on behalf of other participants, you affirm that you possess the authority to accept these terms on their behalf. If you do not agree with our policies and practices, your choice is not to use our Website or Services. This policy may change from time to time (See section – Updates to Privacy Policy). Your continued use of this Website or the Services after we make changes indicates that you accept and consent to those changes.

1. Information We Collect

The Company collects various types of personal information to ensure a seamless and personalized experience for our customers. The specific reasons for collecting information are as follows:

  • Personal Information: Information that we can reasonably use to directly or indirectly identify you, or which directly relates to an identifiable individual, such as:
    • Contact Information: We collect your name, email address, phone number, mailing address, and any other identifier we may use to contact you to communicate with you about your tour bookings, provide important updates, and respond to your inquiries;
    • Payment Information: We collect and process billing and payment details securely to complete your tour reservations and facilitate seamless transactions.
  • Non-personal Information: Information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information, such as:
    • Booking Details: Information related to your tour bookings, preferences, and special requests is collected to tailor our services to your needs and ensure an enjoyable experience.
    • Usage Information: Details about your interactions with our Website, such as pages viewed and links clicked, help us analyze usage patterns and continuously improve our services and user experience.
    • Location and Demographic Information: If you enable location services, we may collect and process information about your geographical location during the tour to enhance the tour experience and provide location-specific information.

2. How We Use Your Information

The Company uses the information you provide to us and any collected information, including any personal information, for the following purposes:

  • Tour Services: To provide you with the sightseeing tour services you have booked and to fulfill your requests.
  • Charter Services: To provide you with the charter package services you have booked and to fulfill your service requests.
  • Communication: To communicate with you regarding your bookings, provide important updates, notify you about changes to our Website or any services or products we offer or provide through it, and respond to your inquiries.
  • Improvements: To analyze usage patterns and improve our services, Website, and user experience without identifying individuals.
  • Marketing: With your consent, we may send you promotional emails about our tours, special offers, and events.
  • Billing and Payments: To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
  • Other: To carry out our obligations and enforce our rights in any other way we may describe when you provide the information and for any other purpose with your consent.

3. Transfer, Storage and Processing of Your Personal Information

Information collected is maintained according to this policy, privacy legislation and retention schedules. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential in accordance with this policy, and use the information only for the purposes for which we disclose it to them. The Company may disclose personal information where authorized or required by law.

By submitting your personal information, engaging with the Website, or using our Services you consent to this transfer, storage, or processing.

4. Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Your data is stored in secured databases, and all online transactions are processed through encrypted channels.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

5. Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

6. Cookies and Other Automatic Data Tracking and Collection Technologies

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website; and
  • information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information that you provide to us, or we collect in other ways. This information helps us to improve our Website and to deliver better and more personalized Services, including by enabling us to:

  • estimate our audience size and usage patterns;
  • store information about your preferences, allowing us to customize our Website according to your individual interests; and
  • recognize you when you return to our Website.

You can manage your cookie preferences through your browser settings.

7. Updates to Privacy Policy

The Company may update our Privacy Policy from time to time. The latest version will always be available on our website with the effective date.

8. Your Rights

You have the right to access, correct, or delete your personal information. The Company is dedicated to respecting and upholding your rights in accordance with federal and provincial privacy legislation. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us at:

Telephone: +1 604-525-8001
Email: hello@greatcanadiantrolley.com

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.

Thank you for choosing The Great Canadian Trolley Company. We look forward to providing you with an enjoyable experience.