PASSENGER COVID-19 HEALTH AND SAFETY GUIDELINES

Welcome Aboard!

At The Great Canadian Trolley Company, your health and safety are our top priorities. We want you to have an amazing experience exploring beautiful British Columbia while feeling secure and protected. Please take a moment to familiarize yourself with our Covid-19 Health and Safety Guidelines.

Before You Arrive:

1. Reservations:

– Online Booking: We encourage you to book your tickets online to minimize in-person interactions.

– Cancellation Policy: Familiarize yourself with our cancellation and refund policies, especially related to Covid-19 concerns.

2. Personal Health:
If you’re feeling unwell or exhibiting any symptoms of Covid-19, please stay home.

On the Tour:

1. Face Masks:

We recommend that you wear your face mask at all times while on board and at boarding points.

2. Physical Distancing:

-Maintain Distance: Keep a safe distance of at least 2 meters (6 feet) from others.

-Follow Markings: Look out for floor markings and signage to help you maintain proper physical distancing.

3. Hand Hygiene:

-Sanitizer Stations: Use hand sanitizer stations available at key locations, such as boarding points and ticket counters.

-Handwashing: Wash your hands regularly, especially after touching surfaces.

4. Health Screening:

-Symptoms: If you develop symptoms during the tour, inform our staff immediately.

5. Comfort and Cleanliness:

-Clean Vehicles: Our vehicles undergo enhanced cleaning protocols, focusing on high-touch surfaces.

-Dispose Responsibly: Help us keep the environment clean by properly disposing of any used cleaning materials.

Stay Informed:

1. Informational Signage:

-Read the Signs: Look out for clear signage outlining safety guidelines at all customer touch points.

-Follow Instructions: Follow instructions on proper mask usage, hand hygiene, and physical distancing.

2. Communication Channels:

-Website Updates: Check our website regularly for the latest Covid-19 information and safety measures.

-Social Media: Stay connected with us on social media for real-time updates and important announcements.

Share Your Feedback:

1. Your Experience Matters:

-Feedback Welcome: We value your feedback on our Covid-19 safety measures. Let us know how we can improve.

–Contact Us: Reach out to us with any concerns or questions during your tour.

For more information regarding Government Mandated Covid-19 Regulations and other Useful Resources, Please visit:

-Government of British Columbia Update: https://www2.gov.bc.ca/gov/content/covid-19/info/response

-Government of Canada Update: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

-World Health Organization Update: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/

-BC Centre for Disease Control Update: http://www.bccdc.ca/health-info/diseases-conditions/covid-19

-Destination BC Update: https://www.destinationbc.ca/covid-19/update/

Together, We Can:

By adhering to these guidelines, we create a collective effort to ensure a safe and enjoyable experience for everyone. Thank you for your cooperation in making your tour with The Great Canadian Trolley Company a memorable and secure adventure!

Safe travels,
The Great Canadian Trolley Company Team